|
Customer
Terms & Conditions of Sale:
We aim to ship all items within 3 days of receiving your
order. However your order may be delayed in the unlikely event that
an item is out of stock, should this eventuality occur and we are
unable to meet the normal delivery time, we will alert YOU the
consumer and give you the option to cancel your order. Where
possible we will also advise you of the expected delivery date.
We
will keep you updated by E-mail as to the status of your order,
whether dispatched or delayed. All
purchases from the Night Cafe are subject to English Law and are
subject to the following Returns Policy.
Customer
Returns Policy:
The Night Cafe seeks to ensure that all customers are satisfied
with their purchases. If you are unhappy with any item(s) bought
from us please let Customer Support know within fourteen days of
receiving your order. We will happily provide a refund for any
faulty item, or credit against a future purchase.
If you wish to return any item(s), please follow steps A, B and
C/...
-
A.
Contact Customer Support, e-mail sales@nightcafe.co.uk
or Phone +44 0870 896 5779 (The phone line is open 24 hours a
day), if you get the answer service, please leave a message with
your email address,
asking for a 'Return Authorisation Number'.
-
B.
Tell us what & why you are returning .
-
C.
Once you have a Returns Authorisation Number, pack the goods in
a sturdy mailer and send them back to the address given; with
the Returns Authorisation Number shown on the outside of the
package.
NB:
We recommend that you use a recorded or registered mail service as
we cannot credit any item(s) that our Returns Department does not
receive. We wish to serve you in the quickest and most efficient
manner. Return postage is at your cost.
Condition
of Goods:
All
items sold via Night Cafe are new. However we do occasionally
sell second hand items, if we do the condition will be clearly
stated in a appropriate category.
Payment
& Postage Information:
Payments:
We accept the following
payments:
Credit / Debit Cards
: Visa / Mastercard / American Express / JCB / Switch / Solo /
Maestro UK Cheques
/ UK Postal Orders: (Please email us
first)
Cash: UK Pounds /
Euro Dollars / US Dollars
PayPal
(payable to paypal@nightcafe.co.uk)
Nochex
(Please
note: we do not accept US Cheques, International Money Orders or
Euro Cheques)
Postage:
Postage costs are added
automatically when ordering (all costs in UK Pounds):
UK:
First Class Recorded
Delivery;
£1.70 + £0.45 each
extra
Europe:
Airmail;
£1.70 + £0.70 each
extra
International Signed For
(£30.00 Insurance);
£5.20 + £0.70 each
extra
International Signed For
(upto £500.00 Insurance);
£7.20 + £0.70 each
extra
World Zone 1:
(USA, Canada, Argentina, Brazil, Hong Kong etc)
Airmail;
£2.25 + £0.95 each
extra
International Signed For
(£30.00 Insurance);
£5.75 + £0.95 each
extra
International Signed For
(upto £500.00 Insurance);
£7.75 + £0.95 each
extra
World Zone 2:
(Japan, Australia, China, New Zealand etc)
Airmail;
£2.25 + £0.95 each
extra
International Signed For
(£30.00 Insurance);
£5.75 + £0.95 each
extra
International Signed For
(upto £500.00 Insurance);
£7.75 + £0.95 each
extra
If your order weighs over
2kg the postage costs may differ depending on the weight.
Please
note: We will accept no responsibility for missing or damaged
items if you did not choose the insurance options.
|
